Selected work

Digitising Convenience Stores

International Research • Service Design • Product Design • Digital Strategy • Organisational Change • Staff Training

Scaling Products Sustainably

International Research • Product Design • Product Management • Digital Strategy

Tackling Water Pollution

Ethnographic Research • Service Design • Pilot Design • Organisational Change • Staff Training

Fee-free Pensions

Customer Research • Value Proposition • Product Strategy • Brand Strategy

Behavioural Data for Policy-makers

International Research • Product Design • Digital Strategy

Spoken Language Practice

International Research • Service Design • Product Strategy

Digital Police Transformation

User Research • Service Design • Organisational change • Digital Strategy

Online Police Station

User Research • Service Design • Product Design • Organisational change• Staff Training

Seamless Mobility App

Commuter Research • Product Design • UX Design • Brand Development

Underground Service Status

User Research • Information Design • Traffic Demand Management

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